DISTANCE AGREEMENT

1. GENERAL TERMS

1.1. This distance agreement (hereinafter referred to as the “Agreement”) is concluded between SIA DVK solutions, registration number: 40203024022, legal address: Duntes iela 28 – 206, Riga, LV-1005 (hereinafter referred to as the “Seller”) and the person (hereinafter referred to as the “Buyer”) who places an order in the e-shop dvktimber.lv (hereinafter referred to as the “E-shop”).

1.2. The agreement applies to the purchase of goods made in the E-shop using electronic means of communication.

1.3. The buyer can be both an adult natural person and a legal person. In the case of a natural person, the Agreement is concluded in accordance with the Consumer Rights Protection Law.

1.4. The buyer is obliged to familiarize himself with these E-shop sales terms. By checking the box “I agree to the E-store Terms of Sale” when placing an order, the Buyer confirms that he has read, understood and agrees with the E-store Terms of Sale.

1.5. By checking the box “I agree to the E-store Terms of Sale”, the Buyer also confirms that he is at least 18 years old and/or has the sole right to represent a legal entity as the Buyer and assume obligations on its behalf in accordance with the provisions of this Agreement.

2. ORDER FORMATION AND ENTRY INTO FORCE OF THE AGREEMENT

2.1. The Buyer places orders in the E-store by selecting the desired product and filling out the order form.

2.2. The Agreement comes into force at the moment when the Renamer sends the Buyer an order confirmation to the specified e-mail address.

2.3. After confirming the order (Clause 2.2 of the Agreement), the Buyer is obliged to make payment in accordance with the specified payment method.

2.4. If the ordered product is not available, the Seller has the right to unilaterally withdraw from the Agreement, canceling the order and returning the full amount of money received from the Buyer.

3. PRICES AND PAYMENTS

3.1. The prices of the goods are indicated in the E-shop in euros and include all applicable taxes.

3.2. The Buyer has the option of making a payment by bank transfer, card or other payment methods indicated in the E-shop.

3.3. The Buyer’s order is executed only after full payment of the invoice.

3.4. The Seller has the right to change the prices of the goods without prior notice, except for already confirmed orders. If the prices are changed after the Buyer has already placed an order and paid, the Seller will deliver the goods according to the price valid at the time of the order. The Buyer has no right to claim compensation for the price difference.

4. DELIVERY AND PERFORMANCE TERMS

4.1. The Seller ensures the delivery of the goods to the address specified by the Buyer in the territory of the Republic of Latvia, unless the parties separately agree otherwise, in accordance with the terms specified in the E-shop (usually within 14 days) from the moment of order confirmation and the terms of transport organized by the service provider, unless the parties agree otherwise. If the delivery term specified in the E-shop cannot be met, the Seller will contact the Buyer and jointly seek a solution.

4.2. The prices specified in the E-shop include delivery costs, unless they are separately highlighted and indicated as additional costs at the time of order.

4.3. The Seller is not responsible for delivery delays caused by the actions of third parties (couriers).

5. RIGHT OF REFUSAL AND RETURN OF GOODS

5.1. The Buyer, who is a natural person, has the right to withdraw from the Agreement within 14 days after receiving the goods by filling out the withdrawal form and sending it to the Seller.

5.2. The right of withdrawal for legal entities is determined in accordance with an individual agreement.

5.3. The returned goods must be unused and in their original packaging.

5.4. The Buyer is obliged to cover the costs of return shipping, unless the goods are damaged or do not correspond to the ordered goods.

5.5. Detailed information on the right of withdrawal of natural persons is available here: dvktimber.lv/withdrawal-form/

6. WARRANTY CONDITIONS AND LIABILITY

6.1. The Product is granted a two-year warranty. Repair or replacement during the warranty period does not affect the duration of the warranty period and does not grant a new warranty period. In the event that the Product is repaired or replaced within the scope of the warranty, the warranty for these elements expires simultaneously with the original warranty period. If regulatory legal acts determine other warranty conditions, the relevant regulatory acts shall apply.

6.2. The Product must be purchased from the manufacturer or its authorized distributor (hereinafter referred to as the Seller). In order to receive the warranty, the end user (hereinafter referred to as the Buyer) must be the owner of the Product.

6.3. The Product must be used in accordance with its intended purpose and the place where it will be installed and operated.

6.4. The warranty shall enter into force upon the transfer of the Product to the Buyer, the signing of the delivery note or the signing of the acceptance-transfer act.

6.5. The warranty shall be valid only if the Buyer has followed all installation instructions and informed the Seller of any changes after receipt of the Product.

6.6. Any design defect or missing element not mentioned in the subparagraphs of paragraph 6.12. (exceptional cases) shall be considered a warranty case.

6.14. The Buyer must inform the Seller of the warranty case no later than three business days after the defect discovery, submitting photographs and Product identification information.

6.8. When submitting a claim, the Buyer must submit photographs of the defect, its description, the name of the Product and a document confirming the purchase.

6.9. Within the framework of the warranty, the Seller’s liability applies only to the replacement or repair of damaged elements. The Parties agree to eliminate defects as soon as possible.

6.10. The Seller is not liable for indirect or consequential losses. If there are doubts about the warranty case, the Seller has the right to conduct an investigation, involving certified experts, and make a final decision on the application of the warranty. The costs of inviting a certified expert and the work performed are compensated by the party that was not in the right.

6.11. Parts replaced during warranty repair become the property of the Buyer.

6.12. The warranty does not apply to the following exceptional cases:
6.12.1. damage caused by improper storage, transportation or installation.
6.12.2. minor transport damage that does not affect the functionality of the Product.
6.12.3. damage caused by incorrect installation, if:
-installation instructions were not followed,
-the Product was installed in adverse weather conditions,
-the correct distances and levels were not observed,
-a moisture-resistant barrier was not used,
-the Product was not treated with protective agents,
-the Product was not secured against the effects of weather conditions,
-extraneous attachments were made that interfere with the normal expansion or contraction of the Product.
6.12.4. changes made by the Buyer that affect the functionality of the Product.
6.12.5. natural wood properties (shrinkage, expansion, cracks, minor visual defects, knots, natural color differences).
6.12.6. Natural wear and tear of the product (wear of floorboards, thresholds, etc.).
6.12.7. glass damage caused by mechanical shock or temperature fluctuations.
6.12.8. moisture condensation caused by temperature and humidity differences.
6.12.9. losses caused by emergency situations (vandalism, natural disasters, etc.).
6.12.10. Product elements used in unsuitable conditions (e.g. in damp rooms).
6.12.11. damage caused by careless operation (e.g. uncontrolled slamming of doors).
6.12.12. shrinkage of wood if it has not been properly treated with protective agents.

6.13. The buyer loses the right to the guarantee if:
6.13.1. The Defective Product is installed or painted before the defects are noticed.
6.13.2. The Buyer provides false or insufficient information about the warranty case, does not submit photographs and does not present documents confirming the purchase.

7. PROCESSING OF PERSONAL DATA

7.1. The Buyer’s personal data is processed in accordance with the Seller’s Privacy Policy, available at dvktimber.lv/privacy-policy-2/.

7.2. The Buyer is obliged to provide true and accurate data necessary for the execution of the order. The Seller is not liable for non-execution of the order or any consequences arising from inaccurate or false data provided by the Buyer.

8. DISPUTE RESOLUTION AND LIMITATION OF LIABILITY

8.1. Disputes between the Buyer and the Seller are resolved through negotiations. If an agreement is not reached, the dispute is resolved in the courts of the Republic of Latvia.

8.2. The Seller’s liability is in any case limited to the sale price of the Goods. The Service Provider shall not be liable for any losses caused by defective Goods, such as property damage, loss of turnover or profit.

9. FINAL PROVISIONS

9.1. After the Agreement enters into force, the Seller has the right to unilaterally amend the terms by publishing them in the E-shop.

9.2. The Agreement is concluded electronically and has full legal force.

9.3. If any of the provisions of the Agreement becomes invalid, this shall not affect the validity of the remaining provisions.